Your account

Contact support

Questions about a number, a request to add a colleague, a piece of content that's now live on your site: send them all through Contact support on your dashboard.

Sending a message

1. Choose Contact support in your dashboard's sidebar. A small window opens over the page.
2. Pick what it's about: a question, something that isn't working, billing, or something else.
3. Write your message. The form tells you straight away if something's missing or too long, and the Send message button stays off until it's ready.
4. Choose Send message. You'll see a confirmation once it's on its way.

We reply by email to the address you signed in with. If you can't open your dashboard at all, email [email protected].

Things worth sending us

• A number that looks wrong, or one you'd like explained. Say which tab and which section.
• A colleague who should be able to sign in, or someone who should no longer have access.
• Content from your To-Do List that's now live on your site, or a question about one.
• A competitor, key page or question you'd like tracked, or one that's no longer relevant.
• News we should know: a site redesign, a launch, press coverage, a change in what you sell.
• A tab you'd like switched on, or turning on the API.